Support
HeirLore is made by Kiln Digital Labs LLC. If something isn’t working, or you just have a question, a real person reads every message.
Contact us
We aim to reply within one business day. It helps if you tell us what device you’re using, what you were doing, and what happened instead.
Recording and transcripts
The microphone button doesn't do anything
HeirLore needs permission to use your microphone. On iPhone, open Settings → HeirLore and turn on Microphone. On Android, open Settings → Apps → HeirLore → Permissions and allow Microphone. Then reopen HeirLore and try again.
My transcript hasn't appeared yet
Transcription usually finishes within about 30 seconds of stopping a recording, but a long story or a slow connection can take a few minutes. Your audio is saved the moment you stop recording, so nothing is lost while you wait. If a transcript still hasn’t appeared after 15 minutes, email us with the date and rough length of the recording.
The transcript got a name wrong
That’s common with unusual spellings and family nicknames. Open the story and use the correction prompt to fix the name — HeirLore will apply the correction across that story.
I ran out of recording time
Every account includes free recording time that resets each month. You can see how much you have left on the Home screen. Paid plans include more time — see plans and pricing.
Your account
I forgot my password
Use password reset and we’ll email you a link. If it doesn’t arrive within a few minutes, check your spam folder before trying again.
I'm not getting the confirmation email
Check spam and promotions folders first. Some workplace and school email systems block automated mail entirely — if you use one, a personal address usually works better. Email us and we can confirm your account manually.
How do I manage or cancel my plan?
Sign in here on the web and open Settings. You can change or cancel your plan at any time, and you keep access through the end of the period you’ve already paid for.
How do I share stories with my family?
Paid plans include a private family group. Invite family members by email from the Family screen — they’ll be able to listen to and add stories. Nothing in HeirLore is ever public, and your archive is only visible to people you invite.
Privacy and your data
Your stories are personal, and we treat them that way. Transcripts and summaries are encrypted at rest, and we never sell your personal information.
- Privacy Policy — what we collect and why
- Delete your account and data — how to remove everything, permanently
Still stuck?
Email HeirLore@kilndigitallabs.com and describe what you were trying to do. If you can, include a screenshot — it usually saves a round of back-and-forth.